No response from assembled frame
- Make sure the USB cable is connected directly to your computer. If you need a USB extension cable, use one that is powered.
- Check the USB cable for any loose connections or damage.
- Try connecting the USB to a different port to see if it shows up as a new hardware device.
- If you have access to a second computer, plug in the touch screen and test it there. If it works on the second computer, the issue is likely with your original computer. Try restarting it and testing again.
Calibration issues
- On Windows, calibration can be done through Tablet PC Settings. Go to Control Panel, then Hardware, then Tablet PC Settings.
- Additional calibration tools are available on our drivers page.
Driver not recognizing
Make sure you are using the correct tool for your frame type.
For Windows:
- GR frames: use the Windows GF tool
- RS frames: use the Windows 11 tool
For Mac, a license purchase is required. Contact us for details. Some frames may work with single touch on Mac without a license, but multi touch requires the additional driver. All Windows frames are plug and play. The driver is a calibration and diagnostic tool only.
Ghost touches
If the overlay is registering touches when you are not touching the screen, check the following.
- Make sure the frame is flush against the monitor on all sides with nothing sticking out.
- Check for debris or major dust buildup on the frame filters.
- Try unplugging the frame and restarting your computer to see if the issue persists.
If you assembled the frame yourself
- Check that all corner connections are connected correctly.
- Make sure all pins are connected to the correct matching slot.
- If any pins are damaged, please contact us.
Frame works everywhere except one specific area
This is generally a hardware issue and the affected part will likely need to be replaced. Please contact us.